PRIVACY POLICY

Company Name: RUG & REST

Website: www.rugnrest.au

Contact Email: support@rugnrest.au

At RUG & REST, we are committed to protecting your personal information and ensuring transparency in how we collect, use, and store your data. Our privacy practices comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you continue using our website, you agree to the terms outlined in this Privacy Policy.

Information We Collect

When you interact with our website or make a purchase from our store, we may collect the following personal details:

  • ➤ Your full name
  • ➤ Your email address
  • ➤ Your phone number
  • ➤ Your billing and shipping address
  • ➤ Details about your browser and device used to access our store
  • ➤ Your interactions and navigation behavior within our store

We collect this information to process your orders, improve your shopping experience, and provide customer support.

How We Use Your Information

The personal data we collect is used for the following purposes:

  • ➤ Order Processing: To confirm, fulfill, and deliver your purchases.
  • ➤ Customer Support: To assist you with inquiries, returns, or complaints.
  • ➤ Website Improvement: To analyze user behavior and enhance website functionality.
  • ➤ Marketing Communications: To send promotional offers, newsletters, or updates.

Third-Party Services

We work with trusted third parties to provide our services efficiently. These external companies have limited access to your data and only process it for specific purposes:

  • ➤ Payment Processors: Your name and payment details are used to verify and process transactions securely.
  • ➤ Manufacturers & Suppliers: Order details may be shared to ensure accurate product fulfillment.
  • ➤ Courier & Postal Services: Your name and address are used for product delivery.
  • ➤ Email Marketing Services: Your email address is used to send promotional communications.

We do not sell, rent, or share your personal data with unauthorized third parties.

Your Rights & Choices

Under Australian privacy law, you have the right to:

  • ➤ Access Your Data: Request a copy of the personal information we hold about you.
  • ➤ Correct Your Data: Update or rectify incorrect or outdated information.
  • ➤ Withdraw Consent: Opt-out of marketing emails at any time.
  • ➤ Request Data Deletion: Ask us to delete your personal information unless retention is required for legal purposes.

To make any of these requests, please contact us at support@rugnrest.au.

Data Security

We take reasonable steps to safeguard your personal data from unauthorized access, misuse, or loss. However, no online transmission is completely secure. If you have concerns about data security, please reach out to us.

Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us:

  • ➤ Store your preferences
  • ➤ Improve website functionality
  • ➤ Analyze site traffic

You can disable cookies through your browser settings, but this may affect site performance.

Policy Updates

We may update this Privacy Policy periodically. Any changes will be reflected on this page.

If you have any questions or concerns, please contact us at support@rugnrest.au.